Governments of most european countries and worldwide have implemented various containment measures in an attempt to stop the spread of COVID-19.
At the moment we are still able to serve our customers regularly.
However, there could be delays in deliveries due to new border controls, customs checks and new local protection and safety regulations.
Deliveries have been suspended in the following countries: China, South America.
Bank Transfer (SCT - SEPA)
Account Holder: "Costumi di Scena"
Bank: Banco di Desio e della Brianza
Copy of proof of payment must be sent via email to email@example.com
Credit Cards (Paypal/Gestpay)
On our e-commerce website www.costumidiscena.com - payments via secure transactions "PayPal" with credit cards Visa, MasterCard, American Express, Discover.
Delivery time: in Europe and Worldwide, 3/5 days.
Shipping: via express courier with reimbursement of expenses specified in the order online, based on the place of destination.
Shipments by air, announced by e-mail containing the tracking number, which allows the customer to check the delivery status by accessing the tracking on-line.
When the courier deliver the goods, before signing the document for reception, it is necessary to check that the packaging is intact, not wet and that our adhesive tape used for the neck closure, it is not tampered. Failure to withdrawal within 15 (fifteen) days from the agreed delivery date, will result in the loss of availability of good.
COSTUMI DI SCENA transposes the Legislative Decree No. 206/2005 (Consumer Code) on consumer protection in the field of distance contracts, amended by Legislative Decree No. 21/2014 implementing the EU Directive 2011/83, which provides for the possibility for the consumer to exercise the right of withdrawal within 14 working days of receipt of the goods.
This right consists of the possibility of returning the goods purchased to the supplier without any penalty and without specifying the reason, to get in consequent reimbursement of the purchase price.
How to exercise the right of withdrawal:
The right of withdrawal is exercised by sending, within the said period of 14 working days from receipt of goods, a written notice by registered letter with acknowledgment of receipt addressed to: Costumi di Scena, Via dell' Arcolaio, 58 - 50137 Florence (FI) ITALY.
The communication can be sent, within the same term, by email, provided that it is confirmed by registered letter with acknowledgment of receipt within 48 hours. Such notification must include the product codes you wish to return, and details on how the reimbursement (paypal refund, bank transfer).
The products subject to reconsideration must be returned by the consumer under conditions of substantial integrity, to the same address used for the registered letter.
Once we have received the goods and verificated integrity will, as soon as possible, we will credit the customer the cost of returned products; the amount of shipping which will remain the responsibility of the customer.
the right of withdrawal does not apply to the following categories of products referred to in art. 55 paragraph 2:
c) supply of goods made to specifications or clearly personalized.
However, within 14 (fourteen) days of delivery, the customer may request to make small changes, returning the costume at his own expense. Changes made on costumes consist of shortening and shrinkage, but not in changing the patterns or changing the fabrics already shown in the order.
The communication must be sent by e-mail to firstname.lastname@example.org and wait for the return authorization at the address provided.
The data provided in the forms of "Request for information", "confirm order", and any other mail or fax, are needed for the communication of information about our services, to make cost estimates or confirm the orders.
All data will be treated in accordance with legal requirements for the purposes described above, and never given to third parties.
However, the articles from 15 to 22, of Regulation (EU) 2016/679, gives the specific right, exercisable at any time, to obtain the updating, correction or deletion of data from the archive.
Anyone intending to use this right can use the form of the "Protection of personal data via e-mail to email@example.com
Privacy: information pursuant to Regulation (EU) 2016/679 "Personal Data Protection".
Cookies are small text codes stored on your computer when you visit some pages on the web.
To order online through our e-commerce, cookies must be accepted: these are not harmful to the computer, tablet, or smartphone, and do not retain identifying information such as credit card details, but only treat encrypted data to improve navigation and authentication.
The Company COSTUMI DI SCENA ® is registered at the Chamber of Commerce of Florence - Italy (REA FI 654288).
The name and trademark COSTUMI DI SCENA ® are registered with the Italian Patent and Trademark Office of the Ministry of Economic Development - Directorate General for Combating Counterfeiting, with the number 0001264047.
Italian Patent and Trademark Office
COSTUMI DI SCENA ® is the owner of the registered domains "www.costumidiscena.it" - "www.costumidiscena.com" - "www.costumidiscena.eu" - "www.anticus.it"; all rights related to the material contained here are reserved and exclusive.
It is strictly forbidden to download or reproduction by any means mechanical, analog or digital, content, text or photos without the consent of COSTUMI DI SCENA. With our prior written consent, it's authorized the reproduction of images or texts, provided they are accompanied by the mention of the name COSTUMI DI SCENA as well as the indication of the source.
The owner of the trademark COSTUMI DI SCENA ® will start act against any fact, act of infringement, unauthorized use, or injury of the image, in the manner permitted by law.